Privacy Policy

Who we are

This website is operated by Granvia ("we", "us"). It is a brand information website. It shows no prices and nothing can be bought on it. This policy explains how we handle personal data you share with us, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

We only collect the details you choose to give us through our enquiry and contact forms: typically your name, phone number, email address, town, district or PIN code, business details for trade enquiries, and your message.

We do not ask for payment details, government ID numbers or any sensitive personal data. We do not use advertising or tracking cookies. Your browser stores a small note on your device so the privacy notice is not shown again after you dismiss it.

Why we use it

We use your details only to respond to your enquiry: to tell you where to find Granvia, to connect you with a local distributor or our sales team, or to answer a question. We do not sell your data and we do not use it for unrelated marketing without asking you first.

Consent

By submitting a form you consent to us using your details for the purpose described above. You can withdraw consent at any time by writing to us. Withdrawing consent does not affect anything we did before you withdrew it.

Who we share it with

We may share your enquiry with Granvia's own sales team and with authorised distributors in your area, only so they can respond to you. Our website and database are hosted by service providers who process data on our behalf under appropriate safeguards. We may disclose data where the law requires it.

How long we keep it

We keep enquiry details only for as long as needed to respond and follow up, and to meet legal obligations. After that we delete them.

How we protect it

Form submissions are sent over an encrypted connection and stored in a database that cannot be read from the public website. Access is limited to people who need it to respond to you.

Your rights

You have the right to ask what personal data we hold about you, to have it corrected or completed, to have it erased, and to raise a grievance with us. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Children

This website is not directed at children. We do not knowingly collect personal data from anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Grievance Officer and contact

To exercise your rights or raise a concern, write to us through our Contact page.